TRAM is a federally funded Section 5311 public transportation program
that is open to the general public. TRAM requires a 24-hour notice to
schedule a ride. TRAM operates on a first come, first serve
basis, be sure to schedule your ride as far in advance as possible. If you
have a need for multiple stops, inform the scheduler and they will explain
the process. The Madison County Commission provides matching
funds to assist with operating expenses. The cost to ride TRAM is $9.00
roundtrip and $7.00 one way. Persons who are deaf, hard-of-hearing,
and/or have speech disabilities and use text telephones may call 711.
Special operators will translate TTY messages into speech for non-TTY
users and vice versa. There is no charge for local calls.
TRAM operates from 6:30 a.m. - 3:30 p.m. Monday through Thursday and
from 6:30 a.m. - 2:30 p.m. on Friday. TRAM does not run on county
holidays. Bad weather can cause the service to run behind schedule, so
please allow extra time before calling the office. In cases of extremely
bad weather (i.e. tornadoes, snow, and ice) service may be cancelled.
Have the following information ready when you call for a ride:
1. Name, Phone Number, Pick-up Address
2. Destination Address, Time of Appointment
3. Number of Riders
4. If you need a wheelchair lift
5. If you need assistance to board the van, carry an oxygen tank, or
require the assistance of a comfort animal
6. If you have a health problem that could cause yourself or others
harm, such as seizures
TRAM wheelchair lifts accommodate standard
wheelchairs. Please make sure to inform the scheduler
if you have an oversized wheelchair. We will do
our best to assist passengers with oversized wheelchairs,
however all wheelchairs and passengers must
be properly secured on the lift and on the van. TRAM allows disabled
riders without wheelchairs to use the lifts to board and leave the van.
If you need help getting to and from the van, please bring an assistant.
Drivers are not allowed to enter any house, apartment, or building.
They can only help you on and off the van.
If you need to cancel a trip, please do so at least 2 hours prior to your
scheduled pick-up time. If you do not cancel, the ride will be
considered a No Show. TRAM’s No Show policy states the driver will wait
5 minutes for you. After that time, your trip will be considered a No
Show. Accumulating 3 No Shows within 1 year will result in a
suspension of riding privileges for 1 month. Please plan to be ready 30
minutes before your pick-up time.
Here are some general rules of conduct for TRAM passengers:
1. All passengers must buckle their seatbelt and keep seatbelts
properly secured
2. Limit talking to the driver
3. Stay seated
4. No loud or offensive language
5. No offensive gesturing or touching
6. No electronic gaming/music equipment, etc.
7. No eating or drinking
8. No misconduct or abusive conduct toward the driver or other
passengers
9. No smoking
10. No strong or offensive body odors
